Shipping policy
Shipping Policy
Processing Time All orders are processed within 5–8 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping From All orders are shipped from Hunan, China.
Shipping Methods & Estimated Delivery Times
| Destination | Method | Estimated Delivery |
|---|---|---|
| United States | Standard International | 10–20 business days |
| United States | Expedited | 7–12 business days |
| Other Countries | Standard International | 15–30 business days |
Delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Rates
- We offer free shipping on orders over $25!
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs duties and import taxes upon arrival. These fees are the buyer's responsibility and are outside our control.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at joyclubcrochet@outlook.com and we will investigate with the carrier.